SMS/Text Messaging Privacy Policy

Overview

The Office of Dr. Shahrouz Sean Dadfarin, MD and our privacy statement recognizes the value of privacy of the university community members and its guests.

This privacy notice provides more specific information on how the Office of Dr. Dadfarin text messaging service collects and processes your personal information.

Scope

The notice applies to our practices for gathering and disseminating information related to the Office of Dr. Dadfarin’s text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.

How We Collect Information

We collect personal information in the following circumstances:

  • Direct Collection, when you provide information by responding to text messages.

What Type of Information We Collect

Direct Collection

We directly collect the following personal information:

  • Opt-out preferences
  • Content of your text message responses to us.

Collection from Medical Records

We import personal information from our medical systems and sources. The information includes:

  • First and last name
  • Phone number.

Automated Collection

We automatically collect the following personal information:

  • Device status indicating whether a device is available for messaging
  • Carrier (e.g. Verizon, AT&T, etc.)
  • Country associated with the phone (we are not sending international text messages)
  • Delivery status
  • Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)

How This Information Is Used

We use the personal  information we collect to communicate with you regarding your upcoming appoinments and services with The Office of Dr. Dadfarin, such as:

  • Appointment reminders and clarifications regarding parking/navigating the office location, to ensure a smooth appointment.
  • Updates, to keep you informed of important dates or activities specific to your relationship with Dr. Dadfarin’s medical office.

With Whom This Information Is Shared

We do not sell or rent your personal information. Furthermore, due to Health Insurance Portability and Accountability Act (HIPAA), as a patient of Dr. Dadfarin, your health information is kept private and confidential. 

We require our service providers to keep your personal information secure, and do not allow them to use or share your personal information for any purpose other than providing services on our behalf.

What Choices You Can Make About Your Information

If you wish to unsubscribe from text messages for a campaign, you can reply with words, such as ‘cancel’, ‘end’, ‘quit’, ‘unsubscribe’, ‘stop’, or ‘stop all’ and you will no longer receive messages.

If you wish to re-subscribe, reply with words, such as ‘start’, ‘yes’, or ‘unstop’.

Please note that unsubscribing from text messages from one campaign will not unsubscribe you from other campaigns. Unsubscribing will not remove your information from sourced appointment reminder texts, you will need to unsubscribe from that separately.

The accuracy of your contact information in The Office of Dr. Dadfarin’s system is critical for the delivery of text messages. If you wish to update your contact information, please contact the office at 310-598-1529.

How Information Is Secured

The Office of Dr. Dadfarin recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. The Office of Dr. Dadfarin strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.

Privacy Notice Changes

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.

Who to Contact With Questions or Concerns

If you have any concerns or questions about how your personal data is used, please contact the Office of Dr. Dadfarin at 310-598-1529 or write to us at The Office of Shahrouz Sean Dadfarin, MD at 1134 S Robertson Blvd Suite 2, Los Angeles, CA 90035